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Privacy Policy

 


 

The toursandmore Privacy Policy

At toursandmore, we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.

We have prepared this Privacy Policy to help you understand how toursandmore collects, uses and seeks to safeguard the Personal Information (as defined below) you provide to us on our websites, via email, and through our service providers and distribution partners. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party, including any third-party distribution partners, suppliers and tour operators, and any third party operating any site to which our websites contain a link. By downloading, accessing or using our websites, or providing information to us in connection with our websites, you agree to the terms and conditions of this Privacy Policy.

 

 

 

Who are we?

Toursandmore.com is our flagship website, where we offer our complete range of products and services directly to consumers. Tourilla is a new web page for travelers who want to do an activity/tour at their destination of travel and as well for tour operators who want to provide their activities/tours. At Tourilla we work with affiliate partners who distribute their products and services to consumers through our website. We also work with distributors who manage the hosting, purchase and payment for our products and services.

 

What information do we collect?

We collect two types of information from you on our websites, via your personal account and through our service providers and distribution partners. Personal information is information that identifies you personally, such as your name and email address. We also collect other information that does not identify you personally, such as country of residence and address.

In order to purchase our products or services, it is necessary for you to disclose personal information, including your name, email address, phone number, credit card details and other personally identifying information. If you do not provide personal information when purchasing one of our products or services, we cannot confirm your purchase or fulfill your booking.

When you register with toursandmore, we ask for basic information including your name and email address. If you connect to toursandmore using Facebook, we may also collect information that you have chosen to make available in your Facebook privacy settings, including Personal Information such as your Facebook email address and Facebook username, other information such as your profile picture and friend lists, and any other personal or other Information you have chosen to make available.

When you visit toursandmore.com, our web server automatically recognizes and collects your IP address, which is assigned by your Internet Service Provider and does not identify you personally. 

 

What are Cookies and how do we use them?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

First-Party Cookies: At toursandmore we make use of cookies to store your preferences, record session information, collect information on how you visit and access our website, and to tailor our web pages to your needs. We also use cookies to analyze and measure the effectiveness of our email communications, website features and offerings, and advertisements.

Most web browsers allow you to turn off cookies; however, turning off cookies will limit your use of our website. To learn more about changing your browser's cookie settings, please see the appropriate informational link:

  1. Internet Explorer: http://windows.microsoft.com/en-US/windows-vista/Cookies-frequently-asked-questions
  2. Firefox: http://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
  3. Chrome: https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies
  4. Safari: http://support.apple.com/kb/PH5042

 
Third-Party Cookies: We also use third-party advertising companies to serve ads while you are visiting our websites and we permit these companies to place and access their own cookies on your computer in the course of serving advertisements. Such advertisers do not have access to the information we collect through toursandmore cookies. Other companies' use of their cookies is subject to their own privacy policies and not ours.

 

How do we use and disclose your personal information?

We use your personal information in the following ways:

  1. To provide you with the information you request about our products
  2. To send you email newsletter if wished 
  3. To fulfill your bookings
  4. To confirm your purchases
  5. To ensure you are correctly billed
  6. To target content on our website to more closely match your interests


You can choose to access third-party social media websites and services through toursandmore (such as Facebook, Twitter or Google+). When you do so, you are sharing information with those sites, and the information you share is governed by their privacy policies.

Some of the personal information we collect is shared with our service partners (e.g. tour operators) who are directly involved in fulfilling the purchases you have made from us. We only provide our service providers with your name and your local contact details, if you provide them (e.g., your hotel name for pick-ups and drop-offs, your local phone number, your mobile phone number, your email address, etc.) We do not provide our service providers with any other personal information.

We may use or disclose Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public or government authorities, including public or government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, or that of our affiliates, you or others; or (g) to allow us to pursue available remedies or limit the damages that we may sustain.

 

How can you manage the newsletter emails?

We may send to you newsletter emails with information about toursandmore deals, destination and product news, and other special promotions that we believe that you will find valuable, interesting or informative. If you are no longer interested in receiving newsletter emails from toursandmore, you have several choices for opting out of future mailings:

  1. You may unsubscribe at any time by following the directions and link included in each newsletter email we send.
  2. When you register as a toursandmore member, you may click on "Account Dashboard" and "edit" your "Newsletter" settings
  3. You may email info@toursandmore.co and request to be unsubscribed by including your name, email address, and the words "unsubscribe" in the subject or message body.

Please note that, even if you opt-out of receiving future newsletter emails from toursandmore, we will continue to send to you emails regarding your purchases and bookings, and regarding administrative information such as changes to our terms, conditions and policies.

 

Who are our distribution partners and suppliers?

Our products are made available through our third-party distribution partners and suppliers. Our distribution partners and suppliers may have privacy policies that differ from toursandmore´s Privacy Policy.

You should also be aware that some product or tour suppliers and some of our distribution partners may need additional personal or other Information (such as health or physical fitness information) to determine whether you can participate in an activity. You should read and rely upon the relevant supplier's or partner's Privacy Policy only (and not toursandmore's Privacy Policy), if toursandmore does not colect this information from you directly.

 

How do we handle our security and storage measures?

At toursandmore we seek to maintain the integrity and security of your personal information.

We seek to store your Personal Information in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your personal information by our employees or third parties.

However, no data transmission over the Internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. Toursandmore will not be held responsible for events arising from unauthorized access to your personal information. Toursandmore will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether the security breach was related to the data transmissions from or to toursandmore and let you know what steps can be taken and have been taken to help rectify the problem. Further action, such as reporting incidents to the police or other proper authorities, may also be required.

 

What happens when we change our Privacy Policy?

We know that our business will continue to evolve as we introduce new products, and, as such, from time to time this Privacy Policy may be reviewed and revised. Toursandmore reserves the right to change this Privacy Policy. We let you know via email when changes take place.

 

How can you contact us?

For some toursandmore services you can access and update your registration and personal information online. To correct or update any other personal information, or if you have questions about toursandmore's Privacy Policy, please email our Privacy Operator at info@toursandmore.co

 

How can you delete your account?

If you want to delete your account just write "delete account" to info@toursandmore.co and we delete your account immediately.